CAREERS / Customer Service Operations Assistant

EYTYS is looking for a Customer Service Operations Assistant to join the CX team at EYTYS head office in Stockholm, reporting to the CX Manager. You will work in a fast-growing global company with an international customer base and network. You are expected to provide excellent customer service and act as a problem-solving representative for EYTYS. You will also assist in daily E-commerce operations such as order, payment, and returns handling.Your main objective will be to improve the overall customer service experience for EYTYS customers.

Overall responsibilities will include, but are not be limited to:

Customer service:

  • Lead all customer contacts and daily ticketing in a timely manner
  • Provide excellent customer service and give expert recommendations through all our channels – telephone, email, and social media
  • Build and maintain relationships with customers and understand their needs in order to provide the best service.
  • Provide the customer the EYTYS team with important feedback to improve our support service and overall customer experience
  • Assist on special projects such as clienteling programs, customer feedback reporting, etc

Operations:

  • Provide necessary information to our logistics department, warehouse and courier
  • Support in daily operational tasks as order fulfillment- and returns flow
  • Handle and review payments and chargebacks
  • Assist in special projects of operations development to improve the overall customer experience.

The ideal candidate should:

  • Ideally 1-2 years of prior experience related to customer service, operations, or e-commerce
  • Knowledge of platforms and systems like Zendesk and Centra is an advantage
  • Be dedicated to serving our customers and partners according to the highest standards with a problem-solving approach
  • Strong communication skills both written and verbal
  • Strong planning and organizational skills
  • Desire to work in a fast-paced environment
  • Be structured and well-organized with the ability to handle many different tasks at once
  • Be a fast learner able to create and maintain new records and databases
  • Passionate about EYTYS products and brand
  • The candidate must be fluent in both written and spoken English

Please send your cover letter and resume to work@eytys.com. Write “Customer Service Operations Assistant” in the subject line. Applications are reviewed continuously.