supportIndex_support_pagesQuery

website_settings

Support_website_settings

NotificationBanner_website_settings

Footer_website_settings

menus

AppMenu_menus

Footer_menus

LabelContext_labels

support_pages

support_message

contact_page

shipping_page

returns_page

returns_form

faq_page

keywords

email

phone

general_open_hours

title_suffix

cookie_banner_content

global_banner_content

wholesale_open_hours

wholesale_phone

press_open_hours

press_phone

legal_page

limit

labels

value

locale_values

query supportIndex_support_pagesQuery {
  website_settings {
    ...Support_website_settings
    ...NotificationBanner_website_settings
    ...Footer_website_settings
    id
  }
  menus {
    ...AppMenu_menus
    ...Footer_menus
    id
  }
  ...LabelContext_labels
}

fragment AppMenu_menus on menus {
  menus {
    id
    sort
    menu_item_id {
      id
      name
      countries
      link {
        type
        page {
          uri
          id
        }
        category {
          uri
          id
        }
        product {
          uri
          id
        }
        external_link
        id
      }
      children {
        id
        name
        countries
        link {
          type
          page {
            uri
            id
          }
          category {
            uri
            id
          }
          product {
            uri
            id
          }
          external_link
          id
        }
        children {
          id
          name
          countries
          link {
            type
            page {
              uri
              id
            }
            category {
              uri
              id
            }
            product {
              uri
              id
            }
            external_link
            id
          }
        }
      }
    }
  }
}

fragment Footer_menus on menus {
  menus {
    id
    sort
    menu_item_id {
      id
      name
      link {
        type
        page {
          uri
          id
        }
        category {
          uri
          id
        }
        product {
          uri
          id
        }
        external_link
        id
      }
      children {
        id
        name
        link {
          type
          page {
            uri
            id
          }
          category {
            uri
            id
          }
          product {
            uri
            id
          }
          external_link
          id
        }
        children {
          id
          name
          link {
            type
            page {
              uri
              id
            }
            category {
              uri
              id
            }
            product {
              uri
              id
            }
            external_link
            id
          }
        }
      }
    }
  }
}

fragment Footer_website_settings on website_settings {
  general_open_hours
  phone
  email
  wholesale_open_hours
  wholesale_phone
  press_open_hours
  press_phone
  contact_page {
    uri
    id
  }
  legal_page {
    uri
    id
  }
}

fragment LabelContext_labels on Query {
  labels(limit: 100000) {
    id
    value
    locale_values
  }
}

fragment NotificationBanner_website_settings on website_settings {
  cookie_banner_content {
    text_content_id {
      id
      content
      countries
    }
    id
  }
  global_banner_content {
    text_content_id {
      id
      content
      countries
    }
    id
  }
}

fragment Support_website_settings on website_settings {
  support_pages {
    pages_id {
      name
      uri
      id
      type
      text_content {
        text_content_id {
          content
          countries
          id
        }
        id
      }
      content
    }
    id
  }
  support_message {
    text_content_id {
      content
      countries
      id
    }
    id
  }
  contact_page {
    uri
    id
  }
  shipping_page {
    uri
    text_content {
      text_content_id {
        content
        countries
        id
      }
      id
    }
    id
  }
  returns_page {
    uri
    text_content {
      text_content_id {
        content
        countries
        id
      }
      id
    }
    id
  }
  returns_form {
    uri
    id
  }
  faq_page {
    uri
    type
    text_content {
      text_content_id {
        content
        countries
        id
      }
      id
    }
    content
    id
  }
  keywords
  email
  phone
  general_open_hours
  title_suffix
}


<p>EYTYS offers shipping with PostNord, Budbee and UPS. The shipping rate for your order will be displayed in checkout, and depends on which shipping option you select for your order.</p>
<p>&nbsp;</p>
<p>Delivery times are as follows:</p>
<table style="border-collapse: collapse; width: 100%; height: 202px;" border="1">
<tbody>
<tr style="height: 72px;">
<td style="width: 50.0671%; height: 72px;"><strong>PostNord MyPack</strong></td>
<td style="width: 50.0671%; height: 72px;">
<div id="i9d0lc" class="cell table-row">
<div id="inguqc" class="text shipping-table-cell"><strong><span id="i5pwq3" class="cs-text">The order will be delivered to your nearest pickup point within 1-3 business days if placed before 3PM (CET).</span></strong></div>
</div>
<div id="iji9va" class="cell table-row"></div>
</td>
</tr>
<tr style="height: 72px;">
<td style="width: 50.0671%; height: 72px;">
<div id="iactbh" class="text shipping-table-cell"><strong><span id="i32p1f" class="cs-text">Budbee Home Delivery</span></strong></div>
</td>
<td style="width: 50.0671%; height: 72px;"><strong>The order will be delivered to your door next business day between 5PM and 10PM if placed before noon (CET).</strong></td>
</tr>
<tr style="height: 48px;">
<td style="width: 50.0671%; height: 48px;">
<div id="iactbh" class="text shipping-table-cell"><strong><span id="i32p1f" class="cs-text">UPS Standard &amp; Access Point</span></strong></div>
</td>
<td style="width: 50.0671%; height: 48px;"><strong>Your order will be delivered to your home within 2-4 business days if placed before 3PM (CET).</strong></td>
</tr>
<tr style="height: 10px;">
<td style="width: 50.0671%; height: 10px;">
<div id="iactbh" class="text shipping-table-cell"><strong><span id="i32p1f" class="cs-text">UPS Express Saver</span></strong></div>
</td>
<td style="width: 50.0671%; height: 10px;"><strong>The order will be delivered to your home within 2-3 business days if placed before 3PM (CET).</strong></td>
</tr>
</tbody>
</table>
<div class="cs-text">&nbsp;</div>
<div id="ihkomw" class="cs-text"><span id="ipjqkg">Kindly note that these delivery times are estimates and might vary.</span></div>
<div class="cs-text">&nbsp;</div>
<div id="ine3qt" class="cs-text">
<div id="imow18">When ordering outside the EU (European Union) all prices exclude VAT/tax and duties and local custom fees may apply. Please contact your local customs office for further information. For orders to the UK, all prices includes VAT/taxes and duties.</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Free shipping is available on the following orders:</div>
<div>&nbsp;</div>
</div>
<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 48.0835%;"><strong>Sweden</strong></td>
<td style="width: 48.0835%;">Orders above 3000 SEK with PostNord</td>
</tr>
<tr>
<td style="width: 48.0835%;"><strong>UK</strong></td>
<td style="width: 48.0835%;">Orders above 350 GBP with UPS Standard</td>
</tr>
<tr>
<td style="width: 48.0835%;"><strong>Norway</strong></td>
<td style="width: 48.0835%;">Orders above 3000 NOK with UPS Standard</td>
</tr>
<tr>
<td style="width: 48.0835%;"><strong>Belgium, Denmark, Finland, Netherlands &amp; Rest of EU</strong></td>
<td style="width: 48.0835%;">Orders above 300 EUR with UPS Standard</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>

Sandals

Loafers

Boots

T-shirts

Product Care

Skirts & dresses

<p>Free shipping on orders over 3000 NOK.</p>

Accessories

Heels and dress shoes

Classics

<div id="ixhchk" class="row">
<div id="iqehmk" class="cs-text"><strong>EYTYS offers worldwide returns.</strong></div>
<div class="cs-text">&nbsp;</div>
<div id="ine3qt" class="cs-text">
<div id="iok8d">Returns can be made within 14 days of receiving the delivery (return must be shipped by day 14). The package may be opened upon receipt but all items must be returned unused (in the same condition as when received). All original packaging must also be returned unused. Items returned after 14 days of receiving the delivery will be sent back to the customer. Please note we do not refund shipping or return fees.</div>
<div>&nbsp;</div>
</div>
<div id="i842i" class="cs-text"><strong>Please note that in these exceptional times it may take us longer than usual to handle your return.</strong> <strong>Thank you for your patience.</strong></div>
<div class="cs-text">&nbsp;</div>
</div>
<div id="ijltlx">
<div>Please follow these steps to return your item:</div>
<div>&nbsp;</div>
<div id="ivvuz">1.&nbsp; &nbsp;Register your return <a class="link" title="" href="/returns/register" target="_self"><u>here</u></a>.</div>
<br>
<div id="ickutx">2.&nbsp; &nbsp;Place the items in the original boxes (inner + outer boxes if applicable). If the original outer box is not available, a similar size must be used.</div>
<br>
<div id="ii2oz">3.&nbsp; &nbsp;Sweden: Save the QR code generated from your return. This will be your return label at the PostNord access point.<br>Rest of World: Attach the return label on top of the original shipping label.<br><br>If you live outside of EU:&nbsp;<strong>Print 3 copies of the Pro Forma invoice&nbsp;</strong>. Please include all copies of the Pro Forma invoice in a plastic pouch that you attach to the outside of the box.</div>
<br>
<div id="imn7h">4.&nbsp; &nbsp;Sweden: Drop the parcel at your closest PostNord access point and show the QR code. The access point will print the return label and attach.</div>
<div>&nbsp; &nbsp; &nbsp; Rest of World: Schedule a pickup through ups.com, or drop the parcel at your closest UPS access point.</div>
<div>&nbsp;</div>
<div>Please retain a copy of your return receipt from PostNord/UPS in case anything should happen during the return process. For more information about PostNord/UPS services and access points, please visit&nbsp;<a id="iqktt8" class="link" href="https://www.postnord.se/">postnord.com</a>&nbsp;or&nbsp;<a id="iuk8kh" class="link" href="http://www.ups.com/">ups.com</a>.</div>
<div>&nbsp;</div>
<div>If you paid with Klarna invoice and want to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.</div>
<div>&nbsp;</div>
<div>Please note that your return may be affected during peak periods (e.g. holidays, sale and new releases).</div>
<div>&nbsp;</div>
<div>In case of a product defect, please send an image of the defect to&nbsp;<a id="itfq12" class="link" href="mailto:shop@eytys.com">shop@eytys.com</a>.</div>
<div>&nbsp;</div>
<div>For more information about our returns policy, please visit our&nbsp;<a id="i1c9t2" class="link" href="https://eytys.com/faq">FAQ</a>.</div>
</div>

View All

Knitwear

Careers

Shipping

Dress shoes

Returns

Country

New arrivals

Bottoms

Suiting

<div id="ixhchk" class="row">
<div id="iqehmk" class="cs-text"><strong>EYTYS offers worldwide returns.</strong></div>
<div class="cs-text">&nbsp;</div>
<div id="ine3qt" class="cs-text">
<div id="iok8d">Returns can be made free of charge within 14 days of receiving the delivery (return must be shipped by day 14). The package may be opened upon receipt but all items must be returned unused (in the same condition as when received). All original packaging must also be returned unused. Items returned after 14 days of receiving the delivery will be sent back to the customer. Please note we do not refund shipping fees.</div>
<div>&nbsp;</div>
</div>
<div id="i842i" class="cs-text"><strong>Please note that in these exceptional times it may take us longer than usual to handle your return.</strong> <strong>Thank you for your patience.</strong></div>
<div class="cs-text">&nbsp;</div>
</div>
<div id="ijltlx">
<div>Please follow these steps to return your item:</div>
<div>&nbsp;</div>
<div id="ivvuz">1.&nbsp; &nbsp;Register your return <a class="link" title="" href="/returns/register" target="_self"><u>here</u></a>.</div>
<br>
<div id="ickutx">2.&nbsp; &nbsp;Place the items in the original boxes (inner + outer boxes if applicable). If the original outer box is not available, a similar size must be used.</div>
<br>
<div id="ii2oz">3.&nbsp; &nbsp;Sweden: Save the QR code generated from your return. This will be your return label at the PostNord access point.<br>Rest of World: Attach the return label on top of the original shipping label.<br><br>If you live outside of EU:&nbsp;<strong>Print 3 copies of the Pro Forma invoice&nbsp;</strong>. Please include all copies of the Pro Forma invoice in a plastic pouch that you attach to the outside of the box.</div>
<br>
<div id="imn7h">4.&nbsp; &nbsp;Sweden: Drop the parcel at your closest PostNord access point and show the QR code. The access point will print the return label and attach.</div>
<div>&nbsp; &nbsp; &nbsp; Rest of World: Schedule a pickup through ups.com, or drop the parcel at your closest UPS access point.</div>
<div>&nbsp;</div>
<div>Please retain a copy of your return receipt from PostNord/UPS in case anything should happen during the return process. For more information about PostNord/UPS services and access points, please visit&nbsp;<a id="iqktt8" class="link" href="https://www.postnord.se/">postnord.com</a>&nbsp;or&nbsp;<a id="iuk8kh" class="link" href="http://www.ups.com/">ups.com</a>.</div>
<div>&nbsp;</div>
<div>If you paid with Klarna invoice and want to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.</div>
<div>&nbsp;</div>
<div>Please note that your return may be affected during peak periods (e.g. holidays, sale and new releases).</div>
<div>&nbsp;</div>
<div>In case of a product defect, please send an image of the defect to&nbsp;<a id="itfq12" class="link" href="mailto:shop@eytys.com">shop@eytys.com</a>.</div>
<div>&nbsp;</div>
<div>For more information about our returns policy, please visit our&nbsp;<a id="i1c9t2" class="link" href="https://eytys.com/faq">FAQ</a>.</div>
</div>

<p>We are experiencing a higher volume of orders than usual which may cause shipping delays. Thank you for understanding.</p>

footwear

Women

Sneakers

Spring/summer 2023 collection

<p>Free shipping on orders over 350 GBP. All taxes and import duties are included in the final price for UK orders.</p>

Sweatshirts

Dresses and skirts

Shirts

Product care

Jeans

Vacation Shop

Contact

<div id="ine3qt" class="cs-text">
<div id="i9nqhk">
<div id="i9nqhk">
<div>Continuous care of your shoes will prolong the lifespan of them. Sneakers and sartorial shoes have different needs, and different kind of materials also have different needs.&nbsp;</div>
<div>&nbsp;</div>
<div>Your shoes will last longer if you don&rsquo;t wear the same shoes everyday. If you can, give them a day off every other day - this will prolong their vitality.&nbsp;</div>
<div>&nbsp;</div>
<div>When not wearing your shoes, avoid keeping them close to radiators or other heat sources as the heat will dry out rubber and leather. If you know you will not use your shoes for a while, insert a shoe tree so they keep their shape, and store them safely, away from direct sunlight.&nbsp;</div>
<div>&nbsp;</div>
<div>We don&rsquo;t under any circumstances recommend washing EYTYS shoes in the washing machine, there are other ways to care for your favorites:</div>
</div>
<div id="i6cl0s">
<div>EYTYS x Sneaker LAB sneaker wipes</div>
</div>
<div id="i2cldo">
<div>These are safe to use on all materials and colors. Wipe the dirty areas of the sneaker with the wipe until the motion creates foam and the dirt dissolves. Wipe away the excessive foam and let air-dry.</div>
</div>
<div id="i0hy7l">
<div>Shoe horn</div>
</div>
<div id="i18aif">
<div>Always use a shoe horn when putting our sartorial shoes on in order to not strain them. In fact, using a shoehorn when putting your sneakers on is not a bad idea either. Insert shoe trees when the shoes are not worn.</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>
<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 50.0671%;">Canvas</td>
<td style="width: 50.0671%;">We highly recommend using our sneaker wipes, a damp cloth to rub gently with lukewarm water and mild soap, or a fabric shampoo. Note that after cleaning your canvas shoes, you always need to let your footwear dry in the open air to make sure no rings appear.</td>
</tr>
<tr>
<td style="width: 50.0671%;">Velvet</td>
<td style="width: 50.0671%;">Velvet is a durable fabric. Abrasion and wear can cause the velvet to shed some of its fibers &ndash; this is the character of velvet. You can vacuum and brush velvet, and our sneaker wipes also work on velvet.</td>
</tr>
<tr>
<td style="width: 50.0671%;">Wool</td>
<td style="width: 50.0671%;">Wool is a resilient and elastic fabric, made of natural fibers. We recommend treating your new shoes with water repellent spray to make them more resistant to dirt and poor weather conditions. This will also help to preserve the shape of your shoes.</td>
</tr>
<tr>
<td style="width: 50.0671%;">Suede</td>
<td style="width: 50.0671%;">Suede is the reverse side of leather and is sensitive to water and dirt. Before using your new suede shoes, we recommend you spray them with a water repellent spray to make them more resistent to dirt and poor weather conditions. Note that the color will deepen slightly, but this is absolutely normal. The best way to clean suede is to brush off dirt with a suede brush when they&rsquo;re dry (do not use water, it is advisable to use a sneaker wipe).</td>
</tr>
<tr>
<td style="width: 50.0671%;">
<div id="isrvhh" class="text shipping-table-cell"><span id="ir5p0i" class="cs-text">Nubuck</span></div>
</td>
<td style="width: 50.0671%;">Nubuck is similar to suede as it is the same side of the leather, but nubuck has been treated to withstand and repel dirt and water.</td>
</tr>
<tr>
<td style="width: 50.0671%;">Leather</td>
<td style="width: 50.0671%;">
<div>For leathers that have a soft, natural surface we recommend you spray them with a repellent spray before the first wear, or treat with wax in order to make the shoes more resistent to dirt and repellent to water, snow and humidity. This type of leather can also be restored and nourished with leather balms or specialized cream moisturizers, which also prevent the material from drying out and cracking. Dirt can be brushed off when dry, or you can use a damp cloth and gently wipe dirt away.</div>
<div>&nbsp;</div>
<div>Leathers such as our shiny calf leather or patent leather are coated leathers &ndash; which means its natural surface is not exposed and so this type of leather does not absorb liquids. To clean it you can wipe it gently with a damp cloth. You can then buff the leather with a clean soft cloth. Finish off by applying a protective leather cream.</div>
<div>&nbsp;</div>
<div>Avoid using cleaning products that contain alcohol on this type of leather, since this will take away the leather&rsquo;s shininess.</div>
<div>&nbsp;</div>
<div>The dust bag that comes with our sartorial shoes are designed so that it can be used to polish your shoes on the go.</div>
<div>&nbsp;</div>
<div>Leather with a coated surface will get more visible creases from use since this leather does not recover in the same way as a softer leather with a natural surface. Hence, take extra care of this material.</div>
</td>
</tr>
</tbody>
</table>
<p>If you have any questions, please don&rsquo;t hesitate to contact customer support and remember that the more you care for your shoes, the more wear you will get from them.</p>
</div>
</div>
</div>
</div>

<p>To improve the user experience on eytys.com we use cookies. By continuing on the page you agree to our privacy policy.&nbsp;</p>

Footwear

Women

Men

Customer Support

GENERAL INQUIRIES & ONLINE ORDERS

+46 18 777 02 47