Customer support
RETURNS
EYTYS offers free worldwide returns.
Returns can be made free of charge within 14 days of receiving the delivery (return must be shipped by day 14). The package may be opened upon receipt but all items must be returned unused (in the same condition as when received). All original packaging must also be returned unused. Items returned after 14 days of receiving the delivery will be sent back to the customer. Please note we do not refund shipping fees.
Please note that in these exceptional times it may take us longer than usual to handle your return. Thank you for your patience.
Please follow these steps to return your item:

1.   Register your return here.

2.   Place the items in the original boxes (inner + outer boxes if applicable). If the original outer box is not available, a similar size must be used.

3.   Sweden: Save the QR code generated from your return. This will be your return label at the PostNord access point.
Rest of World: Attach the return label on top of the original shipping label.

If you live outside of EU: Print 3 copies of the Pro Forma invoice. Please include all copies of the Pro Forma invoice in a plastic pouch that you attach to the outside of the box.

4.   Sweden: Drop the parcel at your closest PostNord access point and show the QR code. The access point will print the return label and attach.
      Rest of World: Schedule a pickup through ups.com, or drop the parcel at your closest UPS access point.

Please retain a copy of your return receipt from PostNord/UPS in case anything should happen during the return process. For more information about PostNord/UPS services and access points, please visit postnord.com or ups.com.

If you paid with Klarna invoice and want to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.

Please note that your return may be affected during peak periods (e.g. holidays, sale and new releases).

In case of a product defect, please send an image of the defect to shop@eytys.com.

For more information about our returns policy, please visit our FAQ.