Eytys offers free exchanges worldwide and free returns for items returned in our Eytys Stockholm store at Norrlandsgatan 22.
Exchanges can be made within 30 days of receiving the delivery only for the exact same item in a different size, subject to stock-availability. No additional shipping costs or returns fee will be applied for exchanges. If you paid with Klarna invoice you will not receive an updated invoice in connection to your exchange.
Returns can be made within 30 days of receiving the delivery (return must be shipped by day 30). The package may be opened upon receipt but all items must be returned unused (in the same condition as when received). All original packaging must also be returned unused. Items returned after 30 days of receiving the delivery will be sent back to the customer.
Follow these steps to make a return or exchange:
If you live outside of the EU, please contact us to receive a pro-forma for your return.
Please retain a copy of your return receipt from UPS in case anything should happen during the return process. For more information about UPS services and access points, please visit ups.com.
All returns for a refund will incur a returns fee as per below:
If you paid with Klarna invoice and want to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.
For more information about our returns and exchange policy, please visit our FAQ.