Returns can be made free of charge within 30 days of receiving the delivery (return must be shipped by day 30). The package may be opened upon receipt but all items must be returned unused (in the same condition as when received). All original packaging must also be returned unused. Items returned after 30 days of receiving the delivery will be sent back to the customer. Please note we do not refund shipping fees.
Follow these steps to make a return:
If you live outside of the EU, please contact us to receive a pro-forma for your return. Print three copies of the pro-forma and give them to UPS when you drop off your package.
Please retain a copy of your return receipt from UPS in case anything should happen during the return process. For more information about UPS services and access points, please visit ups.com.
If you paid with Klarna invoice and want to make a return, make sure to pause your invoice through my.klarna.com so that the invoice does not expire before we receive your return. If you fail to pause your invoice before the invoice expires you may be subject to delay fees from Klarna. Please contact Klarna for further questions regarding your invoice.
For more information about our returns policy, please visit our FAQ.